Community Report 2006 Contents
Chairman's Statement
Northern Rock's Business
- Company Strategy
- Northern Rock Mission Statement
- Corporate Social Responsibility Policy
- The CSR Management Structure
- Northern Rock Operations
- Core Business
- Corporate Citizenship
- Stakeholder Engagement
- Value Added Scoreboard
- Eiris
- FTSE4Good
- Times100
- Equity Investors
- The Newcastle Journal North East Top 200 Companies 2006
- North East Energy Forum
- Mortgage Business Exp North
- Engagement
2006-8 Objectives and Targets
- Governance and Accountability
- Business Ethics and Human Rights
- Marketplace
- Workplace
- Community
- Environment
Governance and Accountability
- Corporate Governance
- The Board of Directors and Committees
- The Banking Code
- Branch Closures
- Risk Management
- Disposal of Confidential Waste from Northern Rock Sites
Business Ethics and Human Rights
- Corporate Code of Conduct and Ethics
- Corporate Hospitality Register
- Group Treasury
- Socially Responsible Investment and the Northern Rock Pension Scheme
- Better Payment Practice Campaign and Supplier Payment Days
- Call Centres
- Financial Services and Markets Act
- Reputation
- Treating Customers Fairly
- Financial Crime Prevention
- The Proceeds of Crime Act 2002
- Data Protection
- Gender Recognition Act 2004
- Public Interest Disclosure Act 1998
- Financial Ombudsman Service
- Legislation and Regulation
- International Financial Reporting Standards
- Human Rights
Workplace
- Employment Issues
- Strategy
- Employee Contribution
- Recruitment People Strategy
- Equality Diversity and Community Issues
- Equality
- Diversity
- Community Issues
- AMICUS
- Staff Concessions
- Human Rights Awareness - outsourced functions
- Security Industry Licensing
- Security Training
- CCTV
- Raids and Robberies
- Branch Re-Branding
- Contractor Control
- Asbestos Removal
- Shareholder Relations
- Corporate Training and Development
- Health and Safety Policy Statement
- Health and Safety Management System
- Accident Reports
- Work Related Sickness
- Occupational Health
- Workplace Refurbishment
- Employee Physiotherapy Service
- Health Awareness
Marketplace
- Customer Service
- Treating Customers Fairly
- Engagement with Customers
- Access to Services
- Customer Research
- Complaints Handling
- Residential Lending
- Lending Products
- Customer Retention Strategy and Direct Mail
- Debt Management
- Regulationary Requirements
- Lending Awards
- Commercial Finance
- Retail Funding
- Management of Current Account Overdraft
- Products
- Mortgage Product Availability
- Mortgage Product Costs
- Mortgage Interest Payments
- Mortgage Indemnity Guarantee
- The Northern Rock Foundation and Financial Literacy
- Unclaimed Assets
- Business Continuity
- Media
- Sports Sponsorship
Community
- The Company's Place in the Local Environment
- Northern Rock Community Policy Statement
- The Northern Rock Foundation
- Staff Matched Giving
- North East Enterprise Bond
- Other Community Involvement
- The Arts
- Measurement of Company Contributions
- Staff Involvement
The Northern Rock Foundation
Environment
- Environmental Policy
- Training and Awareness
- Residential Lending
- Commercial Lending
- Building Design and Biodiversity
- Energy
- Water
- Solid Waste and Recycling
- Purchasing and Use of Natural Resources
- Transport
Verification
© Northern Rock plc. 2008